Terms of Sale

Purpose and scope

These terms of sale govern every order for custom inflatable columns and accessories placed with the website publisher under the Inflatable Column brand, hereinafter “Inflatable Column”. The publisher is identified in the legal notice. These terms are intended for businesses and not-for-profit organisations. Accepting a quote means accepting these terms.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies the consumer guarantees or other rights that the Australian Consumer Law gives the customer, including a business customer, where it applies.

Products

Inflatable columns are offered in several models (constant-blower, sealed-air, LED-lit), heights and diameters, printed with the customer's colours over their entire surface. The exact contents of the kit (structure, printed cover, inflator, carry bag, anchoring kit) are specified in the quote.

Images, illustrations and colours displayed on screen are not contractual. Colour rendering depends on the screen, fabric, printing and file supplied; colour references are given as a guide and a printing tolerance applies. Dimensions are accurate to within a few centimetres, the manufacturing tolerance of inflatable products.

Prices

Prices are stated in Australian dollars (AUD), excluding GST, per unit, for a complete kit with printed graphics; GST, where applicable, is shown on the quote. The “from” prices on the website are indicative: the applicable price is the one in the accepted quote. Delivery costs to Australia or any other destination, import duties and taxes are shown on the quote.

Quantity discounts and options are shown on the quote.

Orders and digital proof

Orders are placed by quote: the customer sends a request, receives a quote and accepts it in writing. The accepted and paid quote constitutes the order.

Inflatable Column then prepares a digital proof: the exact mockup of the column as it will be printed. Nothing is produced before the customer approves the digital proof in writing. The customer checks spelling, text, colours and artwork position: an error approved on the digital proof does not entitle the customer to a free reprint.

The customer warrants that they hold the rights to the logos, text and images they have printed, and that these do not infringe any third party's rights or violate public order. Inflatable Column may refuse artwork that is unlawful or offensive.

Files

Files must be supplied in vector format (PDF, AI, EPS, SVG) or in high resolution at print size. If a file is not suitable, we let you know before the digital proof and suggest a solution.

Payment

Payment is made by bank transfer or by card through a secure payment link, at the time of order, unless another schedule is agreed in writing. Production only starts once payment has been received and the digital proof approved.

Late-payment terms for business customers, if any, are stated on the quote.

Lead times and delivery

The production and delivery lead time is stated in the quote and runs from approval of the digital proof and receipt of payment. It is given as an estimate; to the extent permitted by law, a delay does not entitle the customer to compensation.

Delivery is made to the address provided by the customer. On receipt, the customer inspects the package and reports any damage or missing items to the carrier and to Inflatable Column within 48 hours, with photos.

Using the columns

The customer uses the columns according to the instructions supplied: anchoring with ground stakes or ballast bags outdoors, deflating in strong wind, plugging the blower into a suitable outlet. The customer checks the applicable rules (height, footprint, required fire rating) with the organiser of a trade show or event. Damage caused by use that does not follow the instructions is not covered.

Cancellation and returns

Because the columns are made to the customer's specifications and personalised, Inflatable Column does not accept returns or give refunds for a change of mind. An order can be cancelled free of charge until the digital proof is approved; once it is approved, production starts and the full order amount is due. This does not affect the customer's rights under the Australian Consumer Law.

Warranties and claims

A product that does not match the approved digital proof or is defective on receipt will be replaced, repaired or refunded after review, on presentation of photos and, if requested, of the product. Where the Australian Consumer Law applies, the customer is entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage, and to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

All claims should be sent to contact@inflatablecolumn.com or made by phone on +44 7488 845524.

Liability

To the extent permitted by law, Inflatable Column is not liable for differences in appearance inherent to printing techniques and fabrics, for errors present on an approved digital proof, for damage resulting from use that does not follow the instructions, or for indirect or consequential loss, and its liability is limited to the amount of the order concerned. These limits do not apply to the consumer guarantees under the Australian Consumer Law where they cannot be excluded. Force majeure events suspend the parties' obligations.

Governing law and disputes

These terms are governed by the laws of New South Wales, Australia; the United Nations Convention on Contracts for the International Sale of Goods does not apply. Any dispute falls under the jurisdiction of the courts of New South Wales, unless mandatory rules provide otherwise. The Australian Consumer Law applies where it is mandatory.